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Order Troubleshooting

Overall delivery times vary depending on the product you have ordered and your delivery address.

You can refer to the product listing or your order confirmation email for information about expected dispatch times.

After your order leaves the warehouse, deliveries typically occur within:

- 1-4 business days to Auckland

- 2-5 business days to North Island

- 3-7 business days to South Island

Please note: Delays may occur during holiday and peak periods or extreme weather conditions.

When your order says it has been sent it means that it has been picked & packed and is now with one of our delivery partners. No status? Don't worry, it may take up to a few hours to be updated after receiving your tracking information email.

If you have ordered products from different warehouse locations, your order may be split into multiple shipments and have different shipping windows which will be displayed at checkout. From time to time the delivery of specific items will exceed our usual stated delivery window for reasons outside our control. We will send you an email once your item has been dispatched and if we anticipate delays.

If your order is placed successfully, it will be available to view in your order history.

We can only cancel orders in certain instances. Please contact customer service as soon as you can to see if this is possible.


You can find our returns policy here.

We are so sorry you have received a faulty item, please get in touch with us at we will get this resolved for you as quick as we can.

Shipping & Delivery

Unfortunately, our dispatch has limited accessibility so we are unable to facilitate collections in this stage.

When your order is on the way to you, you will receive a tracking email. The tracking link will allow you to check your order’s progress. If at any point you wish to check on the status of your order, you can do so in your order history.

Please contact our Customer Services team within three weeks from the date of delivery so we can launch an investigation with the couriers. If you grant authority for the courier to leave, then we are unable to process a claim for this. If you contact us outside of this window, we will be unable to fulfil your order as the courier will not accept a claim.

Yes! We offer Afterpay. Pay for your purchase over 4 interest-free instalments, due every two weeks. You’ll pay your first instalment at the time of purchase, and the rest over time. Orders ship as they would for any other form of payment.

Unfortunately, as we order exactly what has sold immediately post-sale, we are unable to accept late orders and hold items.

Anything unanswered? 

We'd love to answer it for you.