Shipping policy

Shipping & Delivery

Last updated: 18 May  2026

 

Shipping & Delivery Policy
1. Shipping Rates & Zones
Shipping rates are automatically calculated at checkout based on your cart items,
delivery address, and any applicable discounts.
--Auckland:
o Standard Shipping: $8.00
o Free Shipping: Available for orders with a final net spend of
$120.00 and over.

--North Island (Standard): * Flat Rate: $12.00
--South Island: * Rates are calculated by total parcel weight:
o 0 - 7kg: $20.00
o 7.01 - 15kg: $30.00
o 15.01kg & over (Overweight): $35.00

2. Dispatch & Delivery Timeframes
-Dispatch Days: Our warehouse dispatches orders on Tuesdays and
Thursdays each week.
-Daily Cut-off Time: The cut-off time for dispatch days is 11:00 AM. Orders
placed after 11:00 AM will be processed and dispatched on the following
scheduled dispatch day. For in-stock items, we aim to dispatch within 2-3
business days.
-Estimated Delivery Times:
o Auckland, Hamilton & Tauranga: 1 - 3 business days
o North Island (Rest of Island): 2 - 3 business days
o South Island: 2 - 4 business days
o Rural Delivery (RD Addresses): Please allow an additional 2 - 6
extra business days on top of the standard timeframe.

-Note: Business days exclude weekends and New Zealand statutory public
holidays. Please allow extra transit time during peak seasons (e.g.,
Christmas, Black Friday) and public holiday periods.
3. Free Shipping Terms & Exclusions
-Coupons & Loyalty Points: The free shipping threshold ($120.00) is
determined by the final payment amount after all discounts, coupons, or

loyalty points are applied. If a discount brings your total spend below
$120.00, standard shipping charges will apply.
-Item Exclusions: Gift Vouchers and Gift-Wrapping services are excluded
from the $120.00 free shipping calculation.
-Oversized & Bulk Items: Free shipping does not apply to oversized,
heavy, or bulk items (including but not limited to Nappies, Wipes Shipper
Boxes, Cots, Buggies, or any items exceeding standard courier
dimensions/weight limits). Freight charges for these items will be auto
calculated at checkout based on volume and address.
4. Order Tracking & Delivery Restrictions
-Order Tracking: Once your order has been dispatched, an automated email
containing your Tracking Number and a tracking link will be sent to your
registered email address.
-Courier Partners: We primarily ship via Courier it or Aramex.
-Shipping Restrictions: We only deliver to physical addresses within
mainland New Zealand. We do not ship to international destinations, PO
Boxes, counter deliveries, or private mail bags (PMBs/Locked Bags).